Your business is online all the time. 92% of consumers consider online reviews before making a purchasing decision. In today’s digital age, the online review operates like a personal referral for your business. One negative review can cost your business as many as 30 new customer opportunities.
- Are you actively marketing your customer experience?
- Are you requesting referrals from clients?
- Are you responding to negative reviews?
Don’t let Google manage your online reputation – own your customer reviews and market those reviews. That’s how you get referrals online.